Can't I just continue to manage devices manually?

By Pilgrim - March 03, 2020

Managing devices (and customers) manually has its place at the start of the journey, but quickly runs out of steam

Manual is a great way to start: During R&D and early trials, when you’ve deployed perhaps tens or hundreds of devices to friendly test-customers, providing support to your customers by throwing lots of customer-support people at the problem can be an excellent way to iterate your design, to shake out the bugs in your tech and your proposition. After all, the value of those early customers is more about what they teach you, rather than what they’re paying you – trials are about discovering the unexpected and humans are the ultimate flexible solution to the variety of unexpected problems you’ll discover at this early trial stage.

But ... humans don’t scale! Which is to say that even if you could afford the astronomical cost of scaling-up your support and operations teams in direct proportion to your number of devices (which you can’t) the results would still be poor for your customers. When problems happen (and they will) customers want the problem fixed right, now. The only way to do that is to automate as much as possible of your operations, from visibility to management – and that’s what DevicePilot does.

Comments

See how DevicePilot can make the difference

 

Industry leaders trust DevicePilot to help them analyse and manage their devices at scale.
Book your personalised demo now and discover how DevicePilot can help you 

  • Get to insight faster 
  • Improve operational efficiencies 
  • Enable business users to find the answers they need 
  • Change behaviour using IoT
Erik in a circle-1

Erik Fairbairn, CEO at POD Point:
Achieved 99% uptime across device estate

"We're totally data driven at POD Point, and if we can answer a question using data then we think that’s the best way - there’s no guesswork and you can use the facts.

Our DevicePilot dashboards have really let us get that actionable insight out of our devices."